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Privacy Policy

Privacy Policy

Effective Date: 3/1/2026
Service Name: Rak Hub
Website: Rak Hub Shop

This Privacy Policy explains how Rak Hub ("we," "us," or "our") collects, uses, stores, and protects personal information when you purchase or use our services.

1. Information We Collect

A. Information collected when you attempt or complete a purchase

We may collect:

  • Email address
  • IP address
  • Country
  • Operating system (OS)
  • User agent (such as browser/device information)

B. Information collected when a purchase is finalized and a key is used

We may collect:

  • HWID (hardware identifier / device identifier)

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm purchases
  • Deliver digital products/services (including access keys)
  • Verify and manage key activation and usage
  • Prevent fraud, abuse, chargebacks, unauthorized sharing, and security incidents
  • Enforce our Terms of Service
  • Provide customer support
  • Improve service reliability, compatibility, and security
  • Comply with legal obligations

3. Legal Bases for Processing (where applicable)

Depending on your location, we may process your information because:

  • It is necessary to perform a contract with you (for example, delivering and managing your purchased key)
  • It is necessary for our legitimate interests (for example, fraud prevention, service security, and abuse detection)
  • It is necessary to comply with legal obligations
  • You have provided consent, where consent is required

4. How We Share Information

We do not sell your personal information.

We may share information only as needed with:

  • Payment processors and payment service providers
  • Hosting, infrastructure, analytics, or security providers
  • Fraud prevention or dispute/chargeback management providers
  • Legal, regulatory, or law enforcement authorities when required by law
  • Professional advisors (such as legal or accounting advisors), where necessary

5. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling purchases and supporting your access
  • Fraud prevention and abuse investigations
  • Security monitoring
  • Recordkeeping, dispute resolution, and legal compliance

Retention periods may vary based on the type of data and legal/business requirements.

6. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights (depending on your location)

Depending on your location, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal and operational exceptions)
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority or regulator

To make a request, contact us at https://discord.gg/NVcKWwunex.

We may need to verify your identity before fulfilling a request.

8. International Users

If you access our services from outside the country where we operate, your information may be transferred to and processed in countries that may have different data protection laws than your jurisdiction.

9. Children

Our services are not directed to children under the age of 13 (or older age where required by local law), and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us and we will take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new Effective Date. Your continued use of the Service after changes become effective means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions or privacy requests, contact us at:

Discord: https://discord.gg/NVcKWwunex
Service Name: Rak Hub